Lead IT service delivery as a Senior Manager at CC&L Financial Group. Drive process excellence and improve client satisfaction in a hybrid environment.

This role is critical for managing the delivery and quality of IT services, ensuring they align with business operations and stakeholder expectations. You will guide a high-performing team while maintaining effective communication between technical experts and business units. Your leadership will be pivotal in achieving operational maturity and service reliability.

Key Responsibilities: • Oversee service management practices across IT • Monitor and manage daily IT service operations • Lead collaboration with technical teams on improvements • Implement continuous improvement strategies • Manage vendor performance and service contracts

Requirements: • Bachelor’s in Information Technology or Business • Over 10 years in service management • At least 5 years leading teams in IT • Familiarity with ITIL methodologies...