Act as the primary Service Manager for customers using security and access control solutions (e.g. secured entry/exit systems).
Manage end-to-end service delivery for security applications, ensuring compliance with agreed SLAs, KPIs, and security protocols.
Ensure service operations comply with security policies, access control procedures, and regulatory or compliance requirements (e.g. government, enterprise, critical infrastructure).
Incident, Problem & Change Management
Coordinate incident, problem, and change management activities related to security systems such as access control, CCTV, and secure network connectivity.
Serve as the main escalation point for security-related service incidents, ensuring timely restoration and effective customer communication.
Lead Root Cause Analysis (RCA/RFO) for security-related incidents and drive corrective and preventive actions....