About Our Client

Our client is a public sector financial institution that operates a large-scale, enterprise IT environment with a strong focus on governance, resilience, and continuous improvement. The IT Operations function includes Service Delivery, Platforms & Infrastructure, Information Security, and Governance & Resilience teams working collaboratively in an agile delivery model.

Job Description

As IT Service Manager, you will lead governance workstreams and day-to-day service management activities across Change Enablement, Release Management, and broader ITIL 4 practices.Key responsibilities include: