About the role
The IT Service Management Specialist has a responsibility to uplift service management capability and help promote consistency across a range of I.T services. What does this look like? You will support core ITIL process, improve service visibility, whilst at the same time work closely with a host of internal teams to ensure services are stable, whilst promoting continuous improvement.
Your work will involve:
Improve core ITSM processes (incident, request, change) across the businessHelp drive consistency and governance across service deliveryWork closely with service owners, project teams, and vendors to ensure alignmentBuild and maintain service reporting dashboards and insights (typically within ServiceNow)Track vendor performance against SLAsIdentify opportunities for automation and process improvementSupport change activity to ensure minimal disrupt...