About the job IT Service Management Administrator

IT Service Management Administrator - 6 Month Contract

Experience

• Experience working with ITSM platforms (ServiceNow, Autotask, Freshservice).

Ability to perform 1st line investigation and triage of platform issues.

Advanced skills in defining and documenting process and/or procedures.

Qualifications

Role Responsibilities

ServiceNow Administration & Enhancements

Perform day-to-day administration of the ServiceNow platform, including Incident, Request, Knowledge, Problem, and Self-Service modules.

Validate specifications, test enhancements, and manage releases into Production.

Manage platform enhancements and customer-specific requirements.

Coordinate testing activities for system upgrades and newly developed features.

Define service catalog items, SLAs, dashboards, and reports f...