Job Title: IT Service Desk Team Leader/Manager

Location: Fareham (4 days onsite)
Contract Length: 6 Months with potential extension
Pay Rate: £40,000 per annum equivalent

About the Role

We are seeking an IT Service Desk Team Leader to oversee the day-to-day operations of our support team on behalf of a prestigious, global luxury beauty and retail brand. Based in our Fareham office (working 4 days onsite), this role perfectly balances hands-on technical escalation with hands-off people management. You will be the driving force behind continuous service improvement, ensuring our users receive world-class technical assistance.

Key Responsibilities

Team Supervision: Lead, mentor, and motivate a team of Service Desk Analysts, managing rotas, conducting 1-to-1s, and guiding professional development.

Service Delivery: Act as the guardian of SLAs, ensuring all incidents and requests are accurately categorised, prioritised, and resolved within tar...