Description

• Provide first-line support for IT-related issues, resolving them in a timely manner.
• Manage service requests, incidents, and problems to ensure user satisfaction.
• Maintain documentation for all service desk activities and ensure accurate reporting.
• Assist in the training of users on various software and hardware configurations.
• Collaborate with other IT teams to improve service delivery and user experience.

Requirements

• Educational Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field.
• Experience Level: 35 years of experience in IT service desk or support roles.
• Skills and Competencies: Proficient in service desk operations, troubleshooting, and customer service.
• Responsibilities and Duties: Ability to manage multiple incidents and prioritize tasks effectively.
• Qualities and Traits: Strong problem-so...