Description
:
We are seeking an IT Service Desk Support Senior Specialist to join our team. The IT Service Desk Support Senior Specialist will provide courteous, professional customer service and technical assistance, as well as assist the user community and other IT personnel to troubleshoot, maintain and resolve computer hardware and software issues.
Key Responsibilities and Essential Job Functions:
Perform all user changes functions daily, including user onboarding and offboarding, and managing Active Directory accounts (activation, deactivation, editing).Process requests for remote access and mailbox access according to defined firm protocols, ensuring secure documentation of access approvals.Provide telephone and email support for corporate users of computer software, hardware, peripherals, and networks.Offer guidance to IT Service Desk Support Specialists needing assistance with incident troubleshooting.