Job Description
• Remote support and onsite (about 8-12 tickets per day)
o First point of contact for end users experiencing IT issues
o Focuses on basic troubleshooting, issue intake, and customer support, resolving common problems and escalating more complex issues to Tier II or specialized teams
o Serve as the frontline support for IT issues via phone, email, chat, or ticketing system
o Log, categorize, and prioritize incidents and service requests accurately
o Troubleshoot and resolve basic hardware, software, and network issues
• Provide support for:
o Password resets and account lockouts
o Email and collaboration tools (Outlook, Teams, etc.)
o Basic Windows/macOS issues
o Printer and peripheral problems
o VPN and connectivity issues

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that ...