IT Service Desk Manager

Department: Cloud & Infrastructure Services
Location: Gulberg 3, Lahore (Onsite)
Employment Type: Full-Time
Experience Required: 4+ Years (2+ Years in Team Lead/Managerial Role)
Compensation: PKR 150,000 – 200,000 / Month

Job Overview

We are looking for an experienced IT Service Desk Manager to lead and manage day‑to‑day IT support operations. The ideal candidate will be responsible for ensuring high‑quality technical support delivery, maintaining service standards, and improving overall IT user experience across the organization.

This role requires strong leadership, incident management expertise, SLA governance, and hands‑on experience in enterprise IT environments.

Key Responsibilities

Service Desk Operations

• Lead and supervise the IT Service Desk team to ensure timely resolution of incident...