We are seeking an IT Service Desk Engineer to join our IT team and provide first-line technical support to users across the business. The successful candidate will be responsible for handling incidents and service requests, troubleshooting hardware and software issues, supporting end users, and ensuring a high level of customer service.

The role requires excellent communication skills, strong technical troubleshooting abilities, and a proactive approach to resolving IT issues in a fast-paced environment.

Requirements

· Act as the first point of contact for IT support requests via phone, email, and ticketing systems.

· Log, prioritise, investigate, and resolve incidents and service requests in line with agreed service levels.

· Provide support for desktops, laptops, mobile devices, printers, and peripheral equipment.

· Troubleshoot hardware, software, network, and connectivity issues.

· Administer user accounts, passwords, an...