IT Service Desk Engineer

Company

Castle School Education Trust

Location

Bristol, England

Type

Full-time

            DescriptionEmployerLocationJob title: IT Service Desk Engineer
Contract type: Permanent 
Hours: 37 per week 
Salary: CSET 9 £28,598
Location: The Castle School, Thornbury
About the role
As an IT Service Desk Engineer, you will be a key, visible component of our service focused IT team. You’ll be delivering vital technical assistance and advice to schools across our trust. Working within our central service desk you will be the primary point of contact for all IT queries, triaging tickets raised via phone, email, and our web portal to ensure issues are resolved swiftly and efficiently.
Your day-to-day responsibilities will include:
Troubleshooting IT issues both in person and remotely with an aim for first-time fixes
Working closely with Infrastructure Engineers and 3rd party vendors to build, maintain, and support Trust-wide systems.
Fulfilling service r...
        

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