IT Service Desk Engineer – 6 Month Contract to Hire, Chicago, IL

The IT Service Desk Engineer is responsible for providing 24/7/365 coverage ensuring the customer facing technology is working correctly. The team monitors internal processes and responds to incidents and alerts to immediately identify and quickly resolve any critical issues. Other incidents and requests are resolved in a time frame appropriate to the criticality. The IT Support team has ownership of ensuring each incident and request gets resolved properly and strives to reduce time to resolution of these incidents and requests. Support will leverage procedures and automation developed within the team or by other internal teams to improve efficiency, up-time, and customer satisfaction. IT Support also helps to ensure the remaining technology is fully operational during expected business hours and strives to make current processes more efficient through the use of automation. This is a 6 mont...