Responsibilities

• Provide first‑line support to end‑users regarding IT issues and inquiries.
• Manage and resolve support tickets in a timely manner while ensuring quality service.
• Assist in troubleshooting hardware and software problems and escalates to appropriate teams when necessary.
• Document all interactions and resolutions in the ticketing system to maintain an accurate knowledge base.
• Collaborate with IT staff to implement system upgrades and improvements.

Requirements

• Educational qualifications: Bachelors degree in Information Technology or a related field.
• Experience level: 58 years of relevant experience in IT support or service desk roles.
• Skills and competencies: Strong problem‑solving skills and ability to work under pressure.
• Qualities and traits: Excellent communication and interpersonal skills.
• Responsibilities and duties: Proven ability to ...