Description

Act as the first point of contact for all IT service-related queries and issues. Provide technical support for hardware and software problems through phone, email, or in-person. Diagnose and troubleshoot issues effectively, ensuring minimal downtime for end users. Document and track issues using the IT service management system. Collaborate with other IT team members to escalate complex issues and improve service delivery.

Requirements

• Educational Qualifications: Bachelor’s degree in Computer Science or a related field.
• Experience Level: 3-5 years of relevant experience in an IT support role.
• Skills and Competencies: Strong problem-solving skills and attention to detail.
• Qualities and Traits: Excellent communication and interpersonal skills.
• Responsibilities and Duties: Ability to work under pressure and manage multiple tasks effectively.
• Working Condi...