**Description**

The selected candidate will be responsible for ensuring the internal processes related to Information Technology (IT) Service Management and Delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability. Additional job duties and responsibilities include:

+ Leverage processes, utilizing ITIL best practices, to ensure the IT organization designs, deploys, and sustains high quality, highly available solutions that align with business and IT strategic objectives.
+ Provide Incident, Problem, Change, and Availability Management.
+ Ensure that IT has the appropriate level of process definition, rigor, and reporting to deliver the highest level of availability, quality, value, flexibility, and visibility to the organization.

SITE MANAGER RESPONSIBILITIES:

+ Serve as Site Manager for Resource Managers to head-up, supervise and represent the team on-site.
+ Responsible for en...