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IT Service Delivery Analyst

Company

SEARCH INDEX PTE. LTD.

Location

singapore, singapore

Type

Full-time

Key Focus Areas
  • IT Service Delivery
  • Project Management
  • Vendor Management
  • Stakeholder Management
  • SLA
Job Scope
  • Manage daily IT shared services operations to ensure service delivery targets, SLAs, and customer satisfaction KPIs are achieved.
  • Oversee service desk activities including incident management, service requests, system changes, and enhancements.
  • Coordinate with internal stakeholders and external vendors for IT operations, maintenance activities, and issue resolution.
  • Monitor system performance, service availability, and operational risks to ensure infrastructure stability.
  • Support hardware and software asset lifecycle management, including maintenance planning and upgrades.
  • Assist in managing IT operational expenses, resource utilization, and service-related costs.
  • Identify and implement process improvements to enhance operational eff...

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