About the Role

Are you a talented IT Service Center Agent ready for a challenge and eager to develop your capabilities by supporting the build‑up of a new IT service center and playing an important role in establishing 24 x 7 IT Support Service for Kamstrup?

Make a difference in a transformational IT team where collaboration is key to success.

Responsibilities

• Act as the first point of contact for users requesting technical assistance, using problem‑solving diagnostic techniques.
• Ensure positive IT user experiences through timely resolution of tickets and maintaining clear communication with users.
• Develop and maintain knowledge of common problems, troubleshooting procedures and best practices.
• Document technical issues, troubleshooting steps, and resolutions accurately in the organization’s ticketing system or knowledge base.

Qualifications

• Couple of years’ work experience from an IT help...