Cape Town, South Africa | Posted on 05/13/2026

We help businesses around the globe to step into the future confidently by providing world‑class IT services, in the most human way possible. We have a passion for technology and the way that it evolves, which is why we’re constantly improving the tools and methods we use.

We offer a wide range of services across South Africa and the UK, which include:

To provide first‑line technical support to internal and external users, ensuring timely resolution of IT‑related issues, maintaining high customer satisfaction, and contributing to the overall efficiency and stability of the Service Desk.

Role Responsibilities:

• Provide basic and 1st Response remote support troubleshooting to clients to resolve technical issues in line with SLAs.
• Take incoming calls, assist if possible, or redirect to the correct person.
• Provide Support as a technical co‑ordinator as and when required.