Description and Requirements
Role Overview
The Change Management Intermediate Analyst plays a key role in service delivery operations, supporting and executing ITIL/ITSM Change Management processes.
This role is responsible for ensuring that all changes to IT services and infrastructure are properly assessed, approved, implemented, and reviewed in a controlled manner to minimize risk and business impact.
Key Responsibilities
Ensure all changes are accurately logged, categorized, and maintained in the ITSM systemReview and validate Requests for Change (RFCs) for completeness, risk, impact, priority, and complianceCoordinate approvals with Change Managers and stakeholders, including participation in Change Advisory Board (CAB) meetingsAssign and track changes across internal teams and external resolver groupsEnsure implementation, rollback, and commun...