IT Operations Team Lead

Position Overview

An IT Operations Team Lead oversees day‑to‑day IT support and infrastructure operations in a fast‑paced, high‑availability environment. The role combines service desk leadership, technical escalation management, and infrastructure support oversight to ensure seamless IT service delivery across end‑user computing, connectivity, and core operational systems. The successful candidate will lead a technical support team, manage incidents, and maintain strong service levels.

Working Pattern

• 37.5 hours per week with flexibility based on operational requirements
• Rotational shifts (Monday–Sunday)
• Occasional travel and on‑site support may be required

Key Responsibilities

• Lead and support a team responsible for day‑to‑day IT operations, technical support, and incident management
• Manage support queues, workload allocation, escalations, and ...