Lead IT support at MDA Space while delivering top-notch customer service across Quebec. As the IT Operations Supervisor, you will oversee technical teams and drive service excellence.
MDA Space is seeking an experienced IT Operations Supervisor to manage Tier 1 and Tier 2 support teams. You'll ensure high-quality technical services, enhance user experience, and foster team development across various Quebec sites. Your leadership will focus on improving processes and engaging stakeholders in achieving operational goals.
Key Responsibilities:
• Lead local IT Operations Support teams effectively
• Develop self-service resources and maintain documentation
• Oversee projects, risks, and timelines with regular updates
• Drive continuous improvement through user feedback
• Collaborate with IT teams to strengthen workflows
Requirements:
• Degree or diploma in Information Technology
• 7+ years of progressive IT operations experience
• 3+ years in a leadership ro...