IT Operations Specialist

Company

Palms Agro Production Co.

Location

Kuwait, Kuwait

Type

Fulltime

Responsibilities:
 Provide technical support for end-user devices and standard applications 
 Troubleshoot hardware, software, and connectivity issues 
 Handle IT incidents and service requests within defined SLAs 
 Monitor daily IT operations and ensure service availability 
 Support LAN/Wi-Fi connectivity and basic network issues 
 Monitor and manage basic server operations as assigned 
 Monitor backup processes and report any failures 
 Maintain IT assets inventory and device lifecycle tracking 
 Prepare and configure devices for new users (onboarding) 
 Ensure endpoint security policies and updates are applied 
 Maintain documentation and prepare periodic IT reports 
 Coordinate with vendors and assist in IT-related tasks and projects 

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