Job Description
• Monitor system cycles, scheduled jobs, and overnight processes to ensure everything runs successfully
 • Use Control‑M:
  ○ Monitor job runs
  ○ Identify failures or delays
  ○ Escalate issues when jobs fail or alerts trigger
 • Respond to internal IT tickets, which may range from very few to high volume depending on the night
 • Troubleshoot basic scheduling or operational issues and route more complex problems to the appropriate teams
 • Monitor mainframe and infrastructure alerts, escalating as needed
 • Perform operational tasks such as:
  ○ Printing and handling scheduled output
  ○ Pulling and managing printers or print jobs
  ○ Running and organizing cabling within the computer room
 • Support the server and application teams with basic operational tasks and incident response
 • Make outbound calls to vendors or service providers when issues require external support
 • Document issues, actions taken, and hand‑off not...