Role Overview As an IT Operations Manager, you will lead the charge in establishing and maintaining a scalable, secure IT environment within a rapidly growing organization. This role encompasses managing IT systems, access, security, and user support, ensuring that our infrastructure supports the innovative work being done in AI development.
Key Responsibilities - Oversee core IT operations, including identity and access management, endpoint security, and user lifecycle processes.
- Manage MDM/EDR platforms (e.g., Jamf) to ensure device compliance and secure software deployment.
- Implement and maintain SSO/IdP integrations across various tools such as Google Workspace, Slack, GitHub, AWS, and GCP.
- Provide IT support by resolving access issues, installations, and troubleshooting while enhancing user experience.
- Automate onboarding and offboarding workflows to minimize manual effort and improve consistency. <...