Company / Role Overview

This role sits within the Information Technology function of a regulated financial services organisation, supporting enterprise-wide IT operations and infrastructure services. The IT Operations Manager is a core member of the operations team, responsible for ensuring the stability, security, and performance of IT infrastructure and end-user services while working closely with internal stakeholders, outsourced service providers, and auditors. The environment is structured, compliance-driven, and hands-on, requiring both operational execution and governance oversight.

Key Responsibilities

• Oversee day-to-day IT infrastructure and operations services, including end-user computing and core enterprise platforms.
• Manage and govern outsourced infrastructure and managed service providers, covering service delivery, contract oversight, and billing matters.
• Lead or contribute to infr...