Role Overview

Our Technology Team are looking for an experienced IT Operations Lead (Incident Manager) to join them. The role integrates expertise in Major Incident Management, Problem Management, and IT Change Management, leading responses to high-impact IT incidents, conducting comprehensive root cause analyses, implementing long‑term remediation strategies, and overseeing the end‑to‑end IT change lifecycle to mitigate risks and minimise disruptions.

What You Will Be Doing

Major Incident Management (20%)

• Lead and coordinate the response to major incidents, ensuring timely resolution and clear communication to stakeholders.
• Act as the central point of contact during critical outages, facilitating technical bridges and executive updates.
• Ensure incidents are logged, prioritized, and escalated appropriately.
• Maintain the Major Incident process and ensure it is rigorously followed across teams.
• Produce post‑...