Job Summary:
The IT Operations Lead is responsible for ensuring smooth IT operations, delivering exceptional end-user support services, and driving operational stability. This role involves managing high-availability systems, collaborating with cross-functional teams, and leading technical projects to align with organizational goals. Candidates with experience in enterprise-level IT environments, cloud operations, and compliance frameworks, especially in the travel or airline industry, are highly preferred.

Must Have Skills (Mandatory)

• Expertise in Microsoft technologies and applications.
• Knowledge of IT infrastructure, applications, and compliance frameworks (ITIL, ISO, etc.).
• Proficiency in high-availability networks, disaster recovery architectures, and cloud operations (AWS or Azure).
• Technical support for hardware, software, and network issues.
• IT project planning a...