The Tech Lounge Support Technician provides in-person, walk-up technical support to Client associates.
This role delivers frontline IT support for employee devices, operating systems, productivity software, and collaboration tools while ensuring a high quality customer experience.
The technician triages and resolves incidents and requests using ServiceNow, performs hands-on troubleshooting, supports meeting and event A/V needs, contributes to knowledge documentation, and partners with internal teams and vendors to restore service efficiently while meeting SLA/OLA and ticket quality expectations.
Key Responsibilities
Tech Lounge Support:
Provide walk-up and scheduled in-person support for associates visiting the Tech Lounge.