We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

**Position Summary**
The **IT Operations Analyst** applies in-depth knowledge to independently manage the OhioRISE IT ( _Information Technology_ ) Service Management desk, in order to ensure timely resolution and high satisfaction rates from external/internal stakeholders, as well as state regulatory bodies. This person handles incident management, direct issue resolution, and data analysis. The **IT Operations Analyst** also collaborates with technical teams to transform IT Service Management using high levels of automation.

...