IT Operations Analyst-2

Company

Network International

Location

dubai, dubai

Type

Full-time

            Responsibilities  Visa and Mastercard settlement clearing application ownership and provide L1 support  
Way4 SOD process monitoring and Client SLA Reporting  
Incident management as per NI’s policies & Change control life cycle  
Keeping stakeholders updated through various channels  
Follow organization policies and procedures  
Handling Financial file processing related failures and ensure processing of incoming/outgoing interchange within agreed SLA  
Excellent Analytical, troubleshooting & co‑ordination skills  
Excellent capability to learn & adapt to changes  
Provide support to projects team for change monitoring  
Knowledge of Card and payment technology  
Hands on knowledge on automation tools like Control‑M, CMS systems, ticketing tools  
Query handling from various internal / extern...
        

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IT Operations Analyst-2

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