ROLE DESCRIPTION

We’re looking for an IT Operations Administrator to own a core part of how Hootsuite owls receive IT support. In this role, you’ll work closely with the Global IT team and act as an escalation point on the service desk, owning the day‑to‑day administration of multiple core platforms, and building the automations that make IT run more effectively. The IT Operations Administrator will help operationalize Hootsuite’s AI transformation, administering and supporting the AI tools owls rely on.

WHAT YOU’LL DO

Service Operations

• Act as an escalation point for the Helpdesk queue, resolving complex issues that junior team members escalate
• Own service quality outcomes for a defined area of the queue, contributing to the team’s overall SLA performance and ticket‑quality improvement
• Build, configure, and deploy hardware and support the endpoint fleet, with the hands‑on load weighted to...