The IT Operations Support Specialist is responsible for monitoring, maintaining, and supporting critical applications and system infrastructure to ensure smooth and secure operations. This role involves real-time incident handling, routine system checks, adherence to operational procedures, and coordination with cross-functional support teams.

Key Responsibilities

Monitor and Manage Applications:

Oversee and support operational applications such as ACS, CCTV, KMS, and other related systems to ensure optimal performance.

Real-Time Incident Response:

Respond promptly to system alerts, alarms, and incidents, taking appropriate actions to minimize downtime and service disruption.

Routine System Health Checks:

Perform daily health checks, batch job monitoring, and scheduled operational tasks to maintain system stability and availability.

Issue Escalation:

Identify and escalate critical or unresolved issues to the appropriate ...