Description and Requirements
1. Core Operations & Maintenance
Responsible for the operation and maintenance of Marketing & Sales readiness applications (Cost, Pricing, Account Service, etc.).Perform troubleshooting, rapid diagnosis, and resolution of user issues/incidents within SLA.Respond to and resolve user inquiries and service requests promptly.Monitor system health proactively to ensure stability and availability.2. Technical Leadership & Process Optimization
Act as the technical lead for assigned applications, with deep understanding of business processes and system architecture.Analyze complex single-system and cross-functional issues, providing effective solutions.Coach and mentor associate team members to deliver high-quality IT operational services.Collaborate with upstream and downstream IT engineers to resolve cross-system issues and propose data flow optimizat...