What We're Looking For:

Education & Certifications:

• Bachelor's Degree in Information Technology, Computer Engineering, or Information Systems
• CCNA (Preferred)
• CompTIA Network+ (Advantage)
• Fortinet NSE / FCA (Advantage)

Experience:

• Minimum 3–5 years in IT Operations, Network, or Infrastructure Support
• At least 1–2 years supervisory or team lead experience
• Experience in network operations, IT network support management, incident handling, ISP/vendor coordination, and SLA/KPI monitoring
• ESL/BPO operational environment experience is an advantage

Skills:

• Network troubleshooting (LAN/WAN/WiFi/VLAN)
• Firewall & ISP management
• System administration basics
• Incident & escalation management
• Ticketing & SLA management
• KPI reporting & operational analytics
• Leadership & people management ...