Duties and Responsibilities

IT Infrastructure & Systems Management:

• Manage and maintain all hotel IT systems, servers, networks, Wi‑Fi infrastructure, hardware, and software.
• Ensure all systems operate efficiently with minimal downtime.
• Oversee cybersecurity, backups, disaster recovery, and data protection protocols.
• Manage hotel management systems (PMS), POS systems, booking platforms, VOIP, CCTV, access control, and integrations.
• Provide technical support and troubleshooting for staff and management.
• Coordinate with external IT vendors and service providers.

AI & Digital Innovation:

• Identify opportunities to improve hotel operations using AI and automation.
• Implement AI‑driven solutions to streamline workflows, reporting, communication, reservations, guest services, and administration.
• Evaluate and introduce modern technologies to improve productivity and ...