IT Coordination & Project Support

• Assist in defining IT strategy aligned with business objectives.


• Coordinate IT projects and ensure timely delivery in collaboration with stakeholders.


• Support the deployment and functional validation of new IT solutions.


• Ensure proper maintenance of applications and systems, with external support when needed.

Governance & Compliance

• Implement IT governance processes to ensure system quality and compliance.


• Maintain IT policies and ensure adherence across the organization.


• Support regulatory compliance efforts (e.g., GDPR, cybersecurity standards).


• Participate in IT audits and follow up on recommendations.

User Support & Incident Management

• Supervise incident handling and support requests to ensure service continuity.


• Analyze support metrics and...