Top Skills

+ 1+ year of team lead experience

+ Desktop support / break-fix

+ AV & video conferencing support

+ Windows/Mac + mobile support

Additional Skills

+ Help desk support

+ Active Directory

+ Imaging and device setup

+ Asset tracking & inventory

+ Software installs

+ Documentation & reporting

+ Logistics (shipping/equipment coordination)

+ Basic project support

Role Overview

+ Hands-on IT Team Lead supporting end user and onsite services.

+ Manages daily support, ticket queues, and escalations while also troubleshooting issues directly.

+ Handles device setup, break/fix, and general support across Windows, Mac, and mobile devices.

+ Oversees asset tracking, replacements, and equipment coordination.

+ Supports AV/conference rooms, assists with meetings, and partners with other teams to resolve hardware and sys...