Job Title: IT Infra Specialist
Work Location: Pune
Relevant experience required (in years): About 7 years of industry experience in IT Support, Monitor the support cases regularly to ensure the cases are closed as per the set Service Level Agreement (SLA)
Required Skills, Competencies & Responsibilities:
This role carves out the best in providing IT services to global customers and yet catering to the demands of local IT Support.
Possesses a solid technical foundation (IT Infrastructure) and handles a range of issues with minimal guidance.
Collaborating with peers before escalating within the tiered support model.
Shares knowledge with junior team members and contributes to di...