Support users with IT services as a Helpdesk Support Technician at Milestone Technologies. This role focuses on desktop support, mobile assistance, and IT system maintenance.
As part of the IT Team at Milestone Technologies, you will provide essential helpdesk services, managing user accounts, system patching, and hardware/software support. Strong communication and a service-oriented mentality are vital as you monitor computer systems and networks. You will also learn from the IT support team while addressing user requests efficiently.
Key Responsibilities:
• Provide IT support for user accounts and system maintenance
• Monitor and maintain desktop systems and video conferencing tools
• Follow SOP documentation and escalate issues when needed
• Manage ticket queue through the ServiceNow system
• Support mobile devices: iOS, Android, Windows Mobile
Requirements:
• Strong service-oriented mindset and communication skills
• Hands-on experience with Windows 10...