IT Helpdesk Support

Company

Devloit

Location

kuala lumpur, kuala lumpur

Type

Full-time

Provide service desk support or contract point to end users based on 24 x 7 x 365 basis.  
Accept and respond to all IT related incidents and requests.  
Ensure that the classification of the incidents and requests are accurate and track until resolution/fulfilment in the system.  
Escalate unresolved incidents or requests to the proper channels of support by contacting the designated technical support team.  
End user will be informed of the estimated time whereby his/her ticket will be attended to.  
Manage all incidents/requests and act as an interface between the end-users and IT personnel and the Field Operation team.  
Able to respond to and diagnoses complex hardware, software and network related incidents in a customer focused environment.  
Prioritize and resolve issues identified by customers and other teams in a timely manner.  
Able to work w...
        

🍁 SearchCanadaJobs.com

IT Helpdesk Support

🍁 Ready to Apply?