IT Help Desk Technician / Support Specialist

Company

DIGISEC SECURITY SYSTEMS

Location

abu dhabi, abu dhabi

Type

Full-time

            Technical Support Provide first‑line technical support via phone, email, chat, and in‑person. 
Diagnose and resolve hardware, software, and network issues. 
Escalate complex problems while maintaining ticket ownership. 
Install and configure Windows, macOS, and business applications such as Microsoft 365. 
Customer Service Act as the primary point of contact for IT inquiries. 
Document all support requests and resolutions in the ticketing system. 
Provide regular updates to users and build strong, positive professional relationships. 
System User Administration Assist with user account management, including creation, disabling, and permission changes in Active Directory and Microsoft 365. 
Configure new workstations and peripheral equipment. 
Perform basic network troubleshooting, including connectivity, VPN, and Wi‑Fi. 
IT Asset Management M...
        

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IT Help Desk Technician / Support Specialist

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