This role

 is responsible for the timely triage and resolution of IT tickets, questions, requests and incidents. This includes creation and management of accounts, devices, technical troubleshooting and escalation when necessary. The ideal candidate will have a history of interacting directly with staff to resolve technological issues. They will also possess excellent communication skills with the ability to communicate effectively and positively to all staff. 

💼 What You’ll Do

Employee Onboarding

Assign, configure and coordinate accounts and devices 

Provide appropriate technology training as part of staff onboarding 

IT Support

Actively monitor, prioritize, resolve and escalate IT-related requests and incidents 

Maintain accurate and complete ticket records 

Provide in-person and virtual troubleshooting and resolution 

Onsite setup and installations of workstations, networking, printers and other ...