**BAT is evolving at pace into a global multi-category business.
With products like VELO, VUSE and GLO we are on a mission to decrease the health impact of our industry**
**To achieve our ambition, we are looking for colleagues who are ready to Be The Change.
Come, join us on this journey!
**
**British American Tobacco Mexico has an exciting opportunity for an IT Enterprise Solutions - SAP Service Operations in Monterrey**
**Your key responsibilities will include**:
- Work closely with the global service lines and regional SLMs on operational issues & customer concerns
- Ensure alignment to agreed BAT global Target Operating Model (TOM) processes, and standardised ITIL IT Service Management processes.
- Ensure effective evaluation of business risks and issues related to operational incidents.
Implement appropriate risk management processes and take appropriate and timely actions.
- Ensure the appropriate quality control processes (e.g. SOx...