**Job Summary and Responsibilities**

**Job Summary / Purpose**

Members of the End User Services (EUS) Technical Support team are responsible for on-site and/or on-site installation, maintenance, troubleshooting and/or repair of desktop, notebook and mobile PC workstations, printers, and associated peripherals. The EUS team member monitors the performance of desktop hardware and maintains a secure environment. Professionals in this job family understand the Key Performance Indicators (KPIs) that identify the success of the services they provide and continually strive for improvements to operational efficiencies and seek to continually add value to the services delivered to the user community.

**Essential Key Job Responsibilities**

+ Provides the desktop hardware deployment and implementation of low to medium complexity and cross functional programs or projects and/or provides support for the user community with high complexity.
+ Works on multiple ...