POSITION SUMMARY

The IT End User Services Analyst provides foundational technical support to all users. They assist in analyzing and troubleshooting issues related to end-user computing digital assets (, laptops, desktops, printers, mobile phones) and serve as a point of escalation for incidents that require local resolution. They work alongside the Platform Service Team to support corporate infrastructure and participate in various IT projects.

RESPONSIBILITIES

• Respond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary.


• Provide second-level user support for hardware and software issues.


• Assist in hardware and software installation/configuration according to corporate policies and guidelines.


• Aid in troubleshooting and diagnosing hardw...