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Technical Support: Provide first-level support to end users for hardware, software, and network issues. Diagnose and resolve technical problems related to desktops, laptops, printers, and other peripherals. Assist with the installation, configuration, and maintenance of operating systems and applications. Troubleshooting and Issue Resolution: Identify and troubleshoot software and hardware issues, escalating complex problems to senior IT staff as needed. Document and track support requests using a ticketing system, ensuring timely resolution and follow-up. Perform routine maintenance and updates to keep systems secure and efficient. User Assistance: Offer training and support to end users on software applications and IT policies. Respond to and resolve user inquiries, ensuring a high level of customer satisfaction. Set up and configure new workstations, including user accounts, email, and network access. System M...