Role Overview:

We are seeking an experienced and customer-focused Desktop Support Engineer with 4+ years of hands-on experience in providing onsite and remote IT support. The ideal candidate should possess strong troubleshooting skills across desktop hardware, software, networking, and endpoint management while ensuring timely resolution of incidents and exceptional end-user support.

Key Responsibilities:

• Provide onsite and remote desktop support for end-user devices, ensuring timely resolution of hardware and software incidents.
• Manage the complete lifecycle of desktop and laptop devices, including installation, configuration, deployment, maintenance, upgrades, and replacement.
• Perform IMAC (Install, Move, Add, and Change) activities and desk-side support for laptops, desktops, and peripheral devices.
• Install, configure, troubleshoot, and support Windows operating syste...