The IT Support Executive's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end user help requests in a timely and accurate manner.
Operational Management - Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
- Install anti-virus software and ensure virus definitions are up-to-date
- Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
- Test fixes to ensure problem has been adequately resolved
Requirements - Office Location: Hatta, Dubai
- Minimum Co...