Ensure local support to applications, network management, server management, order fulfilment, IT governance, and security.
Assist 1st Line support team when required, identify recurring issues and automation opportunities, and report to IT Manager.
Resolve and follow‑up incidents reported to 2nd & 3rd Line support.
Order and secure facilities, equipment, and supplies required to provide services.
Follow up with local vendor, identify needs and renewal cycle, and liaise with stakeholders.
Ensure all incidents and requests are registered in the global helpdesk system and are handled according to GBS Service Level Agreement principles and guidelines.
Identify needs, arrange training, and liaise with the technical teams through online and physical training courses.